Terms of Service

1. Who we are

RWW Digital Media is a marketing agency based in New York City. We help local businesses, such as dental practices, home-service contractors, and retail stores, attract new customers through Instagram and Facebook advertising, content, and audience growth.

2. Using the Site

You may use the Site for lawful purposes only. You agree not to:

• Use the Site in a way that violates any law or regulation
• Attempt to gain unauthorized access to the Site, its servers, or connected systems
• Submit false, misleading, or someone else's information through our forms
• Use bots, scrapers, or automated tools to copy or collect content from the Site
• Interfere with the Site's operation or security

You must be at least 18 years old to use the Site or engage our services.

3. Client services

Information on the Site describes our services in general terms and is not an offer or a contract. Any marketing services we provide are governed by a separate written agreement or proposal signed by both parties. If that agreement conflicts with these Terms, the signed agreement controls.

4. No guarantee of results

Advertising performance depends on many factors outside our control, including platform algorithms, ad auction competition, your budget, your offer, your pricing, and how quickly you respond to leads. We do not guarantee any specific number of leads, followers, sales, appointments, or return on ad spend. Any examples, case studies, or figures on the Site reflect past results for specific businesses and are not a promise of future results.

5. Third-party platforms

Our services rely on platforms we do not own or control, including Meta (Instagram and Facebook). These platforms may change their features, policies, pricing, or ad approval rules, or may restrict or suspend accounts, at any time. We are not responsible for platform outages, policy changes, ad rejections, or account actions taken by those platforms. Advertising spend is typically paid directly by the client to the platform and is separate from our fees unless a signed agreement says otherwise.

6. Client responsibilities

If you become a client, you are responsible for:

• Making sure the information, offers, pricing, and claims you give us are accurate and lawful
• Having the rights to any logos, photos, videos, testimonials, or other materials you provide to us
• Complying with the rules of your industry, including advertising rules for licensed professions
• Not sharing any protected health information, patient records, or other sensitive personal data about your customers with us. Our services do not require it, and we are not set up to receive it.

7. Intellectual property

The Site and its content, including text, graphics, logos, and design, belong to RWW Digital Media or its licensors and are protected by copyright and trademark laws. You may not copy, reproduce, or distribute Site content without our written permission. Ownership of creative work produced for clients is set out in each client's signed agreement.

8. Third-party links

The Site may link to other websites, including social media profiles. We do not control those sites and are not responsible for their content or privacy practices.

9. Disclaimer of warranties

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. Content on the Site is for general information only and is not legal, financial, or professional advice.

10. Limitation of liability

To the fullest extent permitted by law, RWW Digital Media and its owners, members, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of the Site. Our total liability for any claim related to the Site will not exceed one hundred U.S. dollars ($100). Liability for client services is governed by the applicable signed agreement.

11. Indemnification

You agree to indemnify and hold harmless RWW Digital Media and its owners, members, and contractors from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising from your misuse of the Site, your violation of these Terms, or materials you provide to us.

12. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Site will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to their jurisdiction. Before filing any claim, you agree to contact us at ryan@rwwdigitalmedia.com and try in good faith to resolve the issue informally for at least 30 days.

13. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a new effective date. Your continued use of the Site after changes are posted means you accept them.

14. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding use of the Site.

15. Contact

RWW Digital Media LLC
2248 Broadway #1628
New York, NY 10024
ryan@rwwdigitalmedia.com